Passenger satisfaction survey on various parameters will start from Monday: DMRC

Delhi Metro commuters can take part in an online survey conducted by urban transporters from Monday on various parameters, including availability, accessibility and safety, officials said.

Delhi Metro will conduct the eighth edition of the online customer satisfaction survey from August 1-28, he said on Sunday.

“The main objective of the survey is to collect feedback from commuters on various components of Metro services and facilities.

The Delhi Metro Rail Corporation (DMTC) said in a statement, “Detailed feedback will be received from participating passengers on different topics along with a comprehensive questionnaire. Suggestions will also be sought for improvement in the survey.”

Travelers who wish to participate in the survey can visit the official website of DMRC and submit it online by clicking on the relevant link.

The survey form will be available in both English and Hindi.

Passengers will be able to give their feedback on all important aspects of Metro functioning like availability and accessibility, information, facilities to be provided to customers, quality of service, customer service, outside metro area, safety, security, safety and comfort . DMRC said.

“Survey links for one topic will be available on DMRC’s website for four days to be filled by the participants. After four days, the next topic will be made available for feedback. Since the survey covers seven subjects, the survey will end in 28 days,” the statement said.

Delhi Metro is conducting this survey to find out what commuters think about its services. Officials said the results will help in assessing the various components of Delhi Metro facilities and services based on the feedback received and making necessary improvements.

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Presently, DMRC is handling the operation and maintenance of a network of over 390 km comprising of 286 stations including Rapid Metro in Gurugram and Aqua Line in Greater Noida. It is ranked among the largest metro network in the world.

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